Welcome to Noksha O Jibon! By signing up for a Noksha O Jibon Account or using any Noksha O Jibon Services, you agree to be bound by the following Terms and Conditions, the “Shipping and Delivery Policy.”

As used in these Shipping and Delivery Policy terms, “we,” “us,” “our,” and “Noksha O Jibon” refer to the applicable Noksha O Jibon Contracting Party (as defined in Section 13 below), and “you” refers to the Noksha O Jibon User (if registering for or using a Noksha O Jibon Service as an individual) or the business employing the Noksha O Jibon User (if registering for or using a Noksha O Jibon Service as a business) and any of its affiliates.

Noksha O Jibon provides a comprehensive commerce platform that empowers merchants to unify their commerce activities. This platform includes various tools for merchants to build and customize online stores, sell across multiple channels (including web, mobile, social media, online marketplaces, and other online locations “Online Services”) and in-person (“POS Services”), manage products, inventory, payments, fulfillment, shipping, business operations, marketing and advertising, and engage with existing and potential customers. Any such service or services offered by Noksha O Jibon are referred to in these Shipping and Delivery Policy terms as the “Service(s).” Any new features or tools added to the current Services will also be subject to the Shipping and Delivery Policy. Review the current version of the Shipping and Delivery Policy at any time at https://noj.dfbyfoundationbd.org/  

Before signing up for a Noksha O Jibon Account or using any Noksha O Jibon Service, you must read, agree with, and accept all the Terms and Conditions contained or expressly referenced in these Shipping and Delivery Policy terms, including Noksha O Jibon’s Acceptable Use Policy (“AUP”) and Privacy Policy, and, if applicable, the Supplementary Terms of Service for E.U. Merchants (“EU Terms”), the Noksha O Jibon API License and Terms of Use (“API Terms”), and the Noksha O Jibon Data Processing Addendum (“DPA”).

Everyday language summaries are provided for convenience only and appear in bold near each section, but these summaries are not legally binding. Please read the Shipping and Delivery Policy, including any document referred to in these Shipping and Delivery Policy terms, for the complete picture of your legal requirements. By using Noksha O Jibon or any Noksha O Jibon services, you are agreeing to these terms. Be sure to occasionally check back for updates.

1. Shipping Methods

  • Standard Shipping: Our standard shipping option is the most economical choice for customers who are not in a hurry to receive their orders. Packages are typically delivered within 10-14 business days.
  • Express Shipping: If you need your products sooner, choose our express shipping option. Orders placed with express shipping are prioritized for quicker delivery.
  • Local Pickup: For customers in the local area, we offer the convenience of local pickup. You can place your order online and pick it up at our physical store during our business hours.
  • Free Shipping: Enjoy free shipping on orders over a certain amount, making it an excellent choice for customers looking to save on shipping costs.
  • International Shipping: We offer international shipping to customers around the world. Please note that shipping times may vary depending on the destination.
  • Custom Shipping: If your shipping needs are unique or require special handling, please contact our customer support team to discuss custom shipping options tailored to your requirements.

Note: Shipping methods and availability may change over time, so it’s important to keep your website updated with the latest information regarding shipping options and costs. Additionally, consider providing tracking information for shipped orders to keep customers informed about the status of their deliveries.

  1. Shipping Costs

Please discuss it with our authority.

Note: Shipping costs can vary based on factors such as the size and weight of the products, the shipping destination, and any promotions or discounts you may offer. Regularly review your shipping costs to ensure they align with your business’s profitability goals while remaining competitive in the market. Be transparent with your customers about shipping costs by displaying them clearly during the checkout process to avoid any surprises.

  1. Delivery Times

  • Standard Shipping:
    • Domestic (Within Bangladesh): Estimated delivery time of 10-14 business days.
    • International (Outside Bangladesh): Estimated delivery time of 10-14 business days.
  • Local Pickup: Orders are typically ready for pickup within 1-2 business days during our store’s operating hours.
  • Free Shipping:
    • Domestic (within Bangladesh): Estimated delivery time of 10-14 business days.
    • International Shipping: Delivery times for international orders can vary significantly depending on the destination. Customers can see estimated delivery times during the checkout process.
  • Custom Shipping: Delivery times for custom shipping options will be provided upon request, tailored to the specific requirements of the customer.

Note: Keep your customers informed about the progress of their orders, provide tracking information when available, and promptly address any inquiries or issues related to delivery times to ensure a positive shopping experience on your website.

  1. Order Processing Time

  • Standard Orders: Orders placed with standard shipping will typically be processed within 3-5 business days. During peak seasons or sales events, processing times may extend to 3-5 business days due to higher order volumes.
  • Local Pickup: Orders for local pickup will be prepared and made available for pickup within 3-5 business days. You will receive an email notification when your order is ready for pickup at our store location during regular business hours.
  • Customized Orders: For orders with customization requests, processing times may vary. We will provide estimated processing times at the time of order placement, based on the complexity of the customization.
  • International Orders: Orders with international shipping may require additional processing time to complete customs documentation and logistics. International orders are typically processed within 30-45 business days.

Note: Order processing times do not include shipping/transit times. Display the estimated order processing time prominently on your website, especially during the checkout process, to manage customer expectations and provide a transparent shopping experience.

  1. Shipping Restrictions

  • Age Restrictions: Clearly state that certain items can only be sold to customers of a certain age (e.g., alcohol, tobacco, or adult products).
  • International Shipping Restrictions: Specify countries or regions where you do not offer international shipping due to legal, logistical, or other reasons. Clearly communicate this information during the checkout process and on relevant product pages.
  • Hazardous Materials: Ensure compliance with regulations regarding the shipment of hazardous materials. Clearly indicate which products are considered hazardous and may have shipping restrictions.
  • Perishable Goods: Clearly communicate any restrictions on shipping perishable items, such as food or flowers. Consider offering special shipping options for these items to ensure freshness upon delivery.
  • P.O. Box Addresses: Specify whether you can or cannot ship to P.O. box addresses.
  • Military Addresses (APO/FPO): Indicate if you support shipping to military addresses (APO/FPO).
  • Customs and Import Regulations: Inform international customers about potential customs duties, taxes, and import restrictions that may apply to their orders.
  • Restricted Items: Clearly list items that are prohibited from being shipped due to legal, safety, or ethical reasons (e.g., weapons, illegal drugs, counterfeit goods).
  • Shipping to Remote Areas: Specify whether you offer shipping to remote or hard-to-reach areas and whether additional shipping fees or longer delivery times may apply.
  • Holiday Shipping Restrictions: Inform customers of any shipping restrictions or delays during holidays or peak seasons.
  • Bulk or Wholesale Orders: Provide information on how customers can place bulk or wholesale orders, if applicable.

Note: Communicate these shipping restrictions clearly on your website, ideally on a dedicated shipping information page or during the checkout process. This transparency will help customers make informed purchasing decisions and reduce potential issues related to shipping.

  1. Order Tracking

At Noksha O Jibon, we understand the importance of keeping our customers informed about the status of their orders. That’s why we offer a convenient order tracking service to help you monitor the progress of your purchases.

How to Track Your Order:

  • Order Confirmation Email: After you place an order with us, you will receive an order confirmation email. This email contains essential details about your purchase, including your order number.
  • Tracking Link: To track your order, click on the tracking link provided in your order confirmation email. This link will direct you to our order tracking page.
  • Enter Order Number: On the order tracking page, enter your order number in the designated field and click the “Track” button.
  • Real-Time Updates: Our order tracking system will provide you with real-time updates on the status of your order. You can check the following information:
    • Order processing: See when your order is being prepared for shipment.
    • Shipment tracking: Track the package as it makes its way to your delivery address.
    • Estimated delivery date: Get an approximate date for when your order will arrive.
    • Delivery Confirmation: Once your order has been successfully delivered, you will receive a confirmation email with the delivery status.
  • Additional Information:
    • Guest Orders: If you placed an order as a guest and didn’t create an account, you can still track your order using the order number provided in your order confirmation email.
    • Account Orders: If you have an account with us, you can log in to your account to view and track all your past and current orders in one place.
    • Contact Support: If you encounter any issues with tracking your order or have questions about your delivery, our customer support team is here to assist you. Contact us through our Contact Us page, and we’ll be happy to help.

Note: It may take some time for tracking information to become available after your order is placed. If you have any questions or need assistance, our customer support team is here to help.

  1. Delivery Confirmation

At Noksha O Jibon, we prioritize transparency and customer satisfaction. Our delivery confirmation process ensures that you receive peace of mind when your order reaches its destination. Once your order has been successfully delivered to your specified address, we will send you a delivery confirmation email. This email will serve as proof of delivery and includes essential information about the date and time of delivery, as well as the recipient’s name. If you have any concerns or questions regarding the delivery confirmation of your order, please don’t hesitate to reach out to our dedicated customer support team for assistance.

  1. International Shipping

Noksha O Jibon is delighted to offer international shipping to customers around the world. We understand that our products appeal to a global audience, and we’re committed to delivering quality goods to your doorstep, no matter where you are. Our international shipping services are designed to provide convenience and reliability. During the checkout process, you can select your desired international shipping option, and the associated costs will be calculated for your order. Please note that delivery times may vary depending on your location and local customs regulations. For more information on international shipping and any applicable customs duties or taxes, please refer to our dedicated International Shipping page.

  1. Shipping Partners

At Noksha O Jibon, we partner with trusted shipping carriers and logistics companies to ensure the safe and timely delivery of your orders. Our shipping partners are selected for their reliability and commitment to providing exceptional service. We work closely with these partners to streamline the shipping process and offer a variety of shipping options to meet your needs. Whether you choose standard shipping, express shipping, or international shipping, you can be confident that our reputable shipping partners will handle your packages with care. For more details about our shipping partners and the services they offer, please visit our Shipping Partners page.

  1. Split Shipments

In some cases, we may fulfill your order with items that are located in different warehouses or require separate shipping for other reasons. When this occurs, we provide split shipments to ensure you receive your items as soon as they become available. Each shipment will have its unique tracking information, allowing you to monitor the delivery progress of individual items. We understand that you may prefer to receive your entire order together, so we make every effort to minimize split shipments. If you have any specific instructions regarding split shipments or wish to consolidate your items, please reach out to our customer support team, and we’ll do our best to accommodate your request. Your satisfaction is our priority, and we aim to provide a seamless shopping experience for you.

  1. Address Accuracy

Ensuring the accuracy of your shipping address is crucial to the successful and timely delivery of your orders from Noksha O Jibon. We understand that small errors or inaccuracies in your address details can lead to delivery issues or delays, and we are committed to providing you with a seamless shopping experience.

To help us maintain address accuracy and enhance the efficiency of our delivery process, we kindly request that you double-check and verify your shipping address before completing your order. Here are some key tips to ensure address accuracy:

  • Check Your Details: Review all aspects of your address, including street names, building or apartment numbers, and postal codes. Ensure that they are accurate and up-to-date.
  • Include Relevant Information: If you live in an apartment complex or have specific delivery instructions, please provide all necessary details to assist our carriers in locating your address.
  • Update Your Profile: If you have an account with us, consider keeping your address information up-to-date in your profile. This can help streamline the checkout process for future orders.
  • Use Standard Formats: Follow standard address format conventions for your country to reduce any confusion. Include any relevant landmarks or additional information if needed.
  • Verify During Checkout: Double-check your shipping address during the checkout process to confirm its accuracy. If you notice any errors, you can typically edit your address before finalizing your order.

Note: In the event that you discover an address error after placing your order, please contact our customer support team as soon as possible. We will do our best to assist you in correcting the address before the order is shipped, whenever feasible.

At Noksha O Jibon, your satisfaction and the successful delivery of your orders are of utmost importance to us. Thank you for your cooperation in maintaining address accuracy, and we look forward to serving you with exceptional service and convenience.

  1. Delivery Exceptions

At Noksha O Jibon, we understand that despite our best efforts to provide smooth and timely deliveries, certain situations may arise that result in delivery exceptions. Delivery exceptions refer to uncommon circumstances or events that temporarily disrupt the regular delivery process. While these instances are infrequent, we are committed to transparently addressing and resolving them to ensure your satisfaction.

Common delivery exceptions may include, but are not limited to:

  • Weather-Related Delays: Extreme weather conditions, such as heavy snowstorms, hurricanes, or floods, can impact the ability of our shipping partners to deliver orders on time. In such cases, we work closely with our carriers to monitor and adjust delivery schedules accordingly.
  • Carrier Capacity Issues: During peak seasons or high-demand periods, our shipping carriers may experience capacity constraints, leading to delays in order processing and delivery. We actively communicate with carriers to minimize these delays.
  • Address Issues: Inaccurate or incomplete shipping addresses can result in delivery exceptions. It’s vital to verify and provide accurate address information during the checkout process to prevent such issues.
  • Customs Clearance: For international orders, customs clearance may cause delays as shipments undergo inspection and documentation processing at customs checkpoints. We provide customers with any necessary information to facilitate the clearance process.
  • Local Disruptions: Local events or emergencies, such as road closures, strikes, or natural disasters, can temporarily affect delivery routes and cause exceptions.
  • Signature Required: Some orders may require a signature upon delivery for security purposes. If the recipient is unavailable to sign, this can result in a delivery exception. In such cases, carriers typically leave a notice with instructions for redelivery or pickup.

Note: At Noksha O Jibon, your satisfaction and the safe arrival of your orders are our top priorities. We appreciate your understanding and cooperation in situations involving delivery exceptions and remain committed to delivering a seamless shopping experience.

  1. Contact Information

At Noksha O Jibon, we value clear communication and exceptional customer service. If you have any questions, concerns, or require assistance, please don’t hesitate to reach out to us using the following contact methods:

  • Customer Support Email: For general inquiries, order-related questions, or assistance with your account, you can email our customer support team at: [email protected]
  • Customer Support Phone: If you prefer to speak with one of our customer support representatives, you can contact us at: +8801767556603. Our phone lines are open during our business hours 10-14 days.
  • Mailing Address: If you need to send us physical mail or returns, please use the following mailing address: [email protected]
  • Lucky Cinema Hall, Bhurungamari, Kurigram. Bangladesh.
  • Online Contact Form: Alternatively, you can fill out our online contact form on our Contact Us page. Simply provide your name, email address, subject, and message, and we’ll get back to you as soon as possible.

Our dedicated customer support team is here to assist you with any inquiries or concerns you may have. We strive to respond promptly to all messages and provide you with the information and assistance you need for a seamless shopping experience.

For specific inquiries, such as shipping questions, returns, or order tracking, you may also refer to our dedicated pages on our website for more information.

Thank you for choosing Noksha O Jibon, and we look forward to serving you!