Refund and Returns Policy
1. Return Window
We appreciate your choice to shop with us at Noksha O Jibon. Your satisfaction is paramount, and we aim to ensure your shopping experience is seamless and stress-free. Our Return and Refund Policy is tailored to facilitate a hassle-free process should you find a product doesn't meet your expectations. Should you require any assistance or have queries, our dedicated customer support team is here to help.
Generous Return Window: Your Satisfaction Matters
Understanding that products might occasionally fall short of your expectations, we provide a generous return window. You have the flexibility to initiate a return within 30 days from the delivery date. This timeframe allows you ample opportunity to inspect your purchase, test it out, and ensure it aligns with your needs.
Eligibility for Returns: Preserving Product Integrity
To qualify for a refund or exchange, items must be returned in their original condition, unused, and with all tags and labels intact. Preserving the product's original state ensures eligibility and facilitates a smooth return process.
Ensuring Peace of Mind: Our Commitment to You
At Noksha O Jibon, our primary goal is to grant you peace of mind while shopping. If you encounter any questions or concerns about our Return Window or the return process itself, our dedicated customer support team is available to provide guidance and assistance.
We want your shopping experience to be as enjoyable and stress-free as possible. If you have any inquiries or need support initiating a return, please feel free to contact us.
2. Condition of Returned Items
At Noksha O Jibon, we aim to ensure every return is handled fairly and efficiently. To streamline this process, we kindly request that all returned items meet the following conditions:
Unused and Pristine Condition: The item must be in pristine, brand-new, and unused condition. It should not have been worn, washed, altered, or damaged in any way. This includes ensuring the absence of odors, stains, or pet hair.
Retain Original Packaging: Please ensure the item is returned in its original packaging, complete with all tags, labels, and accompanying accessories originally included. The original packaging safeguards the item during transit and upholds its resale value.
No Signs of Wear and Tear: Returned items should exhibit no signs of wear or tear, such as scuffs, scratches, or stretching. Footwear should display no visible creases, while electronics should retain all protective films and covers intact.
Hygiene and Health Products: For hygiene and health-related items like cosmetics, personal care products, and intimate apparel, we can only accept returns if the original packaging remains unopened and sealed.
Non-Returnable Items: Certain products, due to hygiene or safety reasons, may not be eligible for returns or refunds unless they arrive damaged or defective. Please refer to our "Non-Refundable Items" section for further details.
Adhering to these conditions ensures the smooth processing of your return and helps us maintain the quality of our products for all customers. If you have any queries or concerns regarding the condition of returned items or any aspect of our Return and Refund Policy, our dedicated customer support team is ready to assist you.
3. Return Shipping Costs
At Noksha O Jibon, we aim to make your return process as convenient as possible. We understand that return shipping costs can be a concern for our customers, and we’ve established the following guidelines to clarify how these costs are handled:
Defective or Incorrect Items: If you are returning an item because it is defective, or damaged, or you received the wrong product, we sincerely apologize for any inconvenience. In such cases, we will cover the return shipping costs. Please contact our customer support team for assistance, and we will provide you with a prepaid return label.
Change of Mind or Other Reasons: If you are returning an item for reasons other than defects, such as a change of mind or if the item doesn’t meet your expectations, you will be responsible for covering the return shipping costs. This helps us keep our prices competitive and ensures that our return policy remains fair to all customers.
Return Shipping Methods: You have the flexibility to choose your preferred shipping method for returning items at your own expense. We recommend using a trackable shipping service to ensure that the item is returned safely. Please ensure that the Return Authorization (RA) number is marked on the package.
Refund of Shipping Costs: Please note that while we cover return shipping costs for defective or incorrect items, we do not refund the original shipping costs paid when you place your order. Refunds are processed for the item’s purchase price only.
Note
We appreciate your understanding and cooperation in adhering to our Return and Refund Policy. If you have any questions or require further assistance regarding return shipping costs or any other aspect of our policy, please do not hesitate to contact our dedicated customer support team.
4. Return Process
Understanding the Return Process at Noksha O Jibon
Initiating the Return: Customers may choose to return a product due to various reasons like receiving a damaged item, an incorrect product, or a change of mind.
Reviewing Return Policies: It’s essential to understand our return policies, including return deadlines, item condition requirements (such as original packaging), and any applicable fees.
Contacting Customer Service: Customers should notify our customer service team about their intention to return the item through our helpline, email, or an online return request form.
Receiving Return Authorization: In certain cases, our team will provide a return authorization number or a return shipping label essential for efficient tracking and processing.
Packing the Item: Careful packing, preferably in its original packaging along with accessories, manuals, or parts, helps prevent damage during return shipping.
Shipping the Item: Customers are responsible for shipping the item back to us using the specified method, which may include utilizing a prepaid shipping label or arranging and paying for return shipping.
Tracking the Return: We encourage customers to track the return shipment to ensure it safely reaches our facility.
Inspection and Processing: Upon receipt, a thorough inspection is conducted to ensure the item meets our return criteria, checking for damage or missing components. If successful, the refund or exchange process begins.
Refund or Exchange: Based on our policies and the customer’s preference, they will receive either a refund or a replacement product.
Which Means
The return process is a crucial component of customer satisfaction and business operations. When a customer wishes to return a product, they typically initiate the process by contacting the seller and reviewing the return policies. This includes understanding return timeframes, potential restocking fees, and item condition requirements. The customer then packs and ships the item, often using a provided return label. Once the seller receives the returned item, they inspect it and proceed with either a refund or exchange, depending on the customer’s preference and the nature of the return. Effective communication and documentation are essential throughout this process to ensure a smooth and transparent resolution. Both customers and sellers should be aware of legal requirements governing returns and strive to uphold fairness and clarity in return policies, ultimately enhancing the overall customer experience.
5. Refund Timeframe
Refund Timeframe Policy at Noksha O Jibon
Our Commitment to Your Satisfaction: We take immense pride in offering a diverse range of high-quality products. While we strive for your satisfaction, we understand that circumstances might lead to a return request, be it due to receiving a damaged item or a change of mind. Our goal is to ensure a hassle-free return process.
Refund Timeframe Overview: Our Refund Timeframe aims for prompt and efficient service, ensuring you receive your refund within a reasonable period. Here’s how it works:
i. Initiation of the Refund: Upon your refund request through our website or customer support, we promptly initiate the process. Easily request a refund by accessing your Noksha O Jibon account and following the steps in the “My Orders” section.
ii. Evaluation of the Return: Once we receive your return request, our team assesses the reason for return and the product’s condition. This assessment ensures alignment with our return policy criteria.
iii. Refund Processing: Approved returns undergo swift refund initiation. Please note, the refund’s reflection in your account may vary based on the payment method used. Typically processed within 15 days of approval.
iv. Notification: You’ll receive an email notifying you of the initiated refund, inclusive of details like the refunded amount and payment method used.
Factors Impacting Refund Timeframe: Refund duration can vary due to factors such as payment methods, banking institutions, and potential additional processing times imposed by third-party payment providers.
Your Priority, Our Commitment: At Noksha O Jibon, ensuring your seamless shopping experience is our priority. The Refund Timeframe policy is tailored to reinforce your confidence, emphasizing our dedication to prioritizing your satisfaction.
Seek Assistance: For any queries or further assistance regarding our Refund Timeframe policy or any aspect of our service, our dedicated customer support team is available. We are here to assist you at every step of your journey.
6. Non-Refundable Items
At Noksha O Jibon, we strive to offer a seamless shopping experience for our valued customers. To ensure transparency and clarity in our policies, we have established guidelines regarding non-refundable items. While we are committed to accommodating your needs whenever possible, there are certain product categories and situations where refunds may not be applicable.
Non-Refundable Items Categories:
i. Digital Goods: Any digitally delivered products, such as software licenses, digital downloads, or online subscriptions, are generally non-refundable. Please ensure that you carefully read product descriptions and compatibility details before purchasing this category.
ii. Customized or Personalized Items: Products that have been customized or personalized to your specifications are often non-refundable. This includes items with custom engravings, monograms, or alterations made specifically for you.
iii. Perishable Goods: Due to their nature, perishable goods like food, vegetables, fruits, flowers, and certain beauty products are non-refundable. We recommend inspecting such items upon delivery and contacting us promptly if you encounter any issues.
iv. Gift Cards and Vouchers: Gift cards and vouchers, once purchased, are typically non-refundable. Please use them judiciously and review their terms and conditions.
v. Final Sale Items: Products marked as “Final Sale” or “Clearance” are non-refundable. These items are often sold at a significantly reduced price and cannot be returned for a refund or exchange.
Exceptions and Special Cases: While the above categories are generally non-refundable, we understand that there may be unique circumstances. We are committed to addressing your concerns and finding solutions whenever possible. If you believe your situation warrants special consideration, please reach out to our customer support team. We’ll do our best to assist you and explore potential options.
Return Policy Compliance: Our non-refundable items policy aligns with industry standards and relevant consumer protection laws and regulations. We encourage our customers to carefully review product descriptions, details, and specifications before making a purchase to ensure they meet their requirements.
At Noksha O Jibon, we are dedicated to providing a positive shopping experience, and we appreciate your understanding of our non-refundable items policy. If you have any questions or need further clarification about this policy or any other aspect of our service, please don’t hesitate to contact our friendly customer support team. We are here to assist you and make your shopping experience as enjoyable as possible.
Which Means
At Noksha O Jibon, we believe in transparency and providing clear guidelines to ensure a smooth shopping experience for our valued customers. It’s important to note that certain items in our inventory are categorized as “non-refundable.” This means that, regrettably, we are unable to process returns or issue refunds for these specific products.
Non-refundable items encompass a range of products, including personalized or customized items, perishable goods, digital downloads, intimate apparel and hygiene products, and items marked as “final sale.” We take this approach to maintain the quality and safety of our products and to adhere to industry standards.
We encourage our customers to carefully review product descriptions, sizing information, and compatibility details before making a purchase, especially for items classified as non-refundable. If you have any questions or concerns regarding the eligibility of a particular product for returns or refunds, please don’t hesitate to reach out to our dedicated Customer Support team.
Your satisfaction is of utmost importance to us, and we are committed to providing guidance and support throughout your shopping journey. We appreciate your trust in Noksha O Jibon and our commitment to transparency in our non-refundable items policy. Thank you for being a valued part of our community.
7. Defective or Damaged Items
At Noksha O Jibon, we take great care in ensuring the quality and condition of our products before they are shipped to you. However, we understand that, on rare occasions, an item may arrive in a defective or damaged condition. If you receive a product that is defective or damaged, we are here to assist you promptly.
Please follow the steps below:
Contact Us Immediately: If you discover that an item is defective or damaged upon receiving it, please contact our customer support team immediately. You can reach us via email at [email protected] or through our “Contact Us” page on our website. Provide the following details:
Your order number
A clear description of the issue with the item
Supporting photographs if applicable (for damaged items)
Return Authorization (RA) Number: Our customer support team will review your case and, if the item is indeed defective or damaged, provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
Secure Packaging: Safely pack the defective or damaged item in its original packaging, if available, or in a suitable shipping container. Ensure that it is adequately protected to prevent further damage during transit.
Label the Package: Clearly mark the outside of the package with the provided RA number. This helps us identify your return when it arrives at our facility.
Choose a Shipping Method: We will provide you with a prepaid return label for returning defective or damaged items. Please use this label to ensure a hassle-free return process.
Inspection and Resolution: Once we receive the defective or damaged item, our team will inspect it to confirm the issue. We will then proceed with either a replacement of the item or a full refund, including any shipping costs.
Notification: You will be notified via email once your return is processed, and we will provide details regarding the resolution of your case.
We apologize for any inconvenience caused by receiving a defective or damaged item and appreciate your understanding as we work to resolve the issue promptly. If you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.
8. Cancellation Policy
At Noksha O Jibon, we strive to provide you with a seamless shopping experience. We understand that there may be situations where you need to cancel your order. Our cancellation policy is designed to assist you in such cases while maintaining fairness to both our customers and our business. Please take a moment to familiarize yourself with our cancellation policy:
1. Order Cancellation Period:
You can request the cancellation of your order within 24 hours of placing it. This policy applies to all orders, including standard and expedited shipping options.
2. How to Request Cancellation:
To cancel an order, please send an email to our contact email or contact our customer support team through our website’s “Contact Us” page. Please include your order number and the reason for cancellation in your request.
3. Eligibility for Cancellation:
Orders that have already been processed and shipped cannot be canceled. In such cases, you may refer to our Returns and Refunds policy for further assistance.
4. Refund for Canceled Orders:
If your order is canceled within the specified time frame, we will initiate a refund for the full order amount, including shipping charges, to your original payment method. Refunds may take several business days to process, depending on your payment provider.
5. Notification of Successful Cancellation:
Once your order cancellation is approved, you will receive an email confirmation. Please allow up to 48 hours for us to process your request.
6. Cancellation Exceptions:
Custom or personalized items may not be eligible for cancellation once production has begun. Please contact us as soon as possible if you wish to cancel such an order.
7. Changes to Cancellation Policy:
Noksha O Jibon reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website.
We understand that circumstances can change, and we are here to assist you to the best of our ability. If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to reach out to our customer support team.
9. Exchange Policy
At Noksha O Jibon, we want to ensure your complete satisfaction with your purchases. If you receive a product that doesn’t meet your expectations or if you wish to exchange an item for any reason, please review our exchange policy below for guidance:
i. Eligibility for Exchange:
You may request an exchange for a product if it meets the following criteria:
The item is in its original, unused condition.
The request for an exchange is made within 10 days from the date of delivery.
ii. Exclusions:
Certain items, such as personalized or custom-made products, may not be eligible for exchange unless they are found to be defective or damaged upon arrival. Please contact our customer support team for assistance in such cases.
iii. Exchange Process:
To initiate an exchange, please follow these steps: a. Contact our customer support team via email at [your contact email] or through our “Contact Us” form on the website (Contact Us). b. Provide your order number and details of the product you wish to exchange. c. Explain the reason for the exchange request.
iv. Inspection and Approval:
Our customer support team will review your exchange request and may require additional information or photographs of the product to assess its eligibility for exchange.
If the request is approved, you will receive instructions on how to return the item to us.
v. Return Shipping:
You are responsible for shipping the item back to us following the provided instructions.
Please ensure that the product is securely packaged to prevent damage during transit.
vi. Replacement Product:
Once we receive the returned item and inspect it to ensure it meets our exchange policy criteria, we will process the exchange.
You will be notified of the estimated shipping date for the replacement product.
vii. Shipping Costs:
Customers are responsible for the shipping costs associated with returning the item to us. However, Noksha O Jibon will cover the cost of shipping the replacement item back to you.
viii. Refund for Price Difference:
If the exchanged item has a different price from the original purchase, we will either refund the difference or request additional payment, depending on the circumstances.
ix. Exchange Period:
Exchange requests should be initiated within 10 days of receiving the product.
x. Changes to Exchange Policy: – Noksha O Jibon reserves the right to modify or update this exchange policy at any time. Any changes will be effective immediately upon posting on our website.
We value your satisfaction and aim to make the exchange process as smooth as possible. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.
10. Restocking Fees
At Noksha O Jibon, we aim to provide transparent and fair policies to enhance your shopping experience. Our restocking fees policy is designed to clarify the circumstances under which restocking fees may apply when returning products. Please take a moment to familiarize yourself with our policy:
i. Restocking Fees Overview:
Restocking fees are charges applied in specific situations when a returned product requires additional processing and handling due to certain conditions. These fees are intended to cover the cost of inspecting, testing, repackaging, and restocking the item.
ii. Applicability of Restocking Fees:
Restocking fees may be applied under the following circumstances: a. Non-Defective Returns: If a product is returned in its original condition but is not defective or damaged, and the return is not due to our error, a restocking fee may apply. b. Opened or Used Items: Restocking fees are typically applied to items that have been opened or used and cannot be resold as new. c. Large or Specialized Items: Some large or specialized items may incur restocking fees due to the complexity of handling and restocking.
iii. Restocking Fee Percentage:
The restocking fee percentage may vary depending on the type of product and its condition. This percentage typically ranges from 10% to 20% of the product’s original purchase price.
iv. Exemptions from Restocking Fees:
Restocking fees will not be applied in the following cases: a. Defective or Damaged Items: If the product is returned due to a defect, damage during shipping, or an error on our part, restocking fees will not be charged. b. Returns Within the Return Period: If the return is initiated within our specified return period, restocking fees will not apply.
v. Notification of Restocking Fees:
Customers will be informed of any potential restocking fees before initiating a return. This information will be provided in the return instructions.
vi. Payment of Restocking Fees:
If restocking fees are applicable, they will be deducted from the refund amount issued to the customer.
vii. Restocking Fees for International Returns:
For international returns, customers are responsible for all shipping costs, including the cost of returning the item and any applicable restocking fees.
viii. Changes to Restocking Fees Policy:
Noksha O Jibon reserves the right to modify or update this restocking fee policy at any time. Any changes will be effective immediately upon posting on our website.
We strive to provide a hassle-free shopping experience and hope that our customers understand the purpose of restocking fees when they apply. If you have any questions or require further clarification about restocking fees, please feel free to contact our customer support team.
11. Changes to the Policy
At Noksha O Jibon, we are committed to maintaining transparency and providing the best possible shopping experience for our customers. Our policies are designed with your satisfaction and convenience in mind. We understand that from time to time, updates to our policies may be necessary to better serve you and align with changing circumstances. Here’s how we handle changes to our policies:
i. Notification of Policy Changes:
Whenever there are updates or changes to our policies, we will make reasonable efforts to notify our customers. The most common methods of notification include:
Posting the updated policy on our website (https://noj.dfbyfoundationbd.org/) with the effective date prominently displayed.
Sending an email notification to customers who have provided us with their contact information.
ii. Effective Date:
Any changes to our policies will be effective as of the date specified in the updated policy document. We encourage our customers to review policy changes to stay informed.
iii. Customer Consent:
By continuing to use our website and services after a policy change, you are indicating your acceptance of the updated policy. If you do not agree with the changes, you have the option to discontinue using our services.
iv. Reasons for Policy Changes:
Policy updates may be implemented for various reasons, including but not limited to:
Complying with new laws, regulations, or industry standards.
Improving our services and offerings to better meet customer needs.
Enhancing transparency and clarity in our policies.
v. Contact for Questions and Concerns:
If you have any questions or concerns about policy changes, please do not hesitate to contact our customer support team. We are here to assist you and provide clarification on any updated policies.
vi. Feedback and Suggestions:
We value feedback from our customers. If you have suggestions or input regarding our policies, please feel free to share them with us. Your insights help us continually improve our services.
vii. Archived Policies:
Previous versions of our policies may be archived and accessible upon request. If you wish to review a previous version of a policy, please contact our customer support team for assistance.
We appreciate your understanding and cooperation when it comes to policy updates. Our goal is to ensure that our policies remain fair, transparent, and aligned with the best interests of our customers.
